Refund policy
Refund
7 day Refund Policy
We have a 7-day refund policy, which means you have 7 days from receiving your item to request a refund.
※ We do not support Returns
Please note that ✔︎ we only support refunds and ✘ do not support returns of products.
Please check before you start the process:
✔︎ Cases eligible for Refund
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Damage: damaged, defective content
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Issues: missing or wrong items sent
We keep a photo of how your product is packaged to minimize damages and issues. We use this to partially evaluate the cause of the damage and issue.
✘ Cases ineligible for Refund:
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The customer's tax payment refusal
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Customer (Recipient) unreachable
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Any item that is opened from its original packaging, used, damaged intentionally
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Refund requested after 7 days
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In cases involving allergic reactions (If purchasing cosmetic products, we advise our customers to check the ingredients information before buying the products)
Refund Process:
1. To start the refund process, you can contact us by:
2. Please send us the following pieces of information along with your order number when reporting for damages and issues:
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Photos/videos of received items and the area with damage/issue
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Shipping Label
3. Once we receive this information, we will evaluate and notify you if your case is eligible for return and refund.
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If eligible, you will be guided through the return process.
4. After the returned package has arrived at the Seoul Warehouse:
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We will notify you once we've received the returned package and the items.
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The returned items will be inspected, and once approved, you will receive a refund for the item only (the original + return shipping fee is not refunded).
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You will be automatically refunded using your original payment method within 14 business days if approved. Please remember that it can take some time for your bank or credit card company to process and post the refund.
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If more than 15 business days have passed since we've approved your return, please contact us at contact@corekive.com.