Refund policy
Refund
7 day Refund Policy
We have a 7-day refund policy, which means you have 7 days from receiving your item to request a refund.
※ We do not support Returns
Please note that ✔︎ we only support refunds and ✘ do not support returns of products.
Please check before you start the process:
✔︎ Cases eligible for Refund
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Damage: damaged, defective content
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Issues: missing or wrong items sent
We keep a photo of how your product is packaged to minimize damages and issues. We use this to partially evaluate the cause of the damage and issue.
✘ Cases ineligible for Refund:
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The customer's tax payment refusal
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Customer (Recipient) unreachable
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Any item that is opened from its original packaging, used, damaged intentionally
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Refund requested after 7 days
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In cases involving allergic reactions (If purchasing cosmetic products, we advise our customers to check the ingredients information before buying the products)
Refund Process:
1. To start the refund process, you can contact us by:
2. Please send us the following pieces of information along with your order number when reporting for damages and issues:
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Photos/videos of received items and the area with damage/issue
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Shipping Label
3. Once we receive this information, we will evaluate and notify you if your case is eligible for refund.
Refund Processing Time
International Credit/Debit Cards: Refund processing times vary depending on your card issuer. In most cases, it may take approximately 2–3 weeks for the refunded amount to appear on your account after the refund has been processed.
Alternative Payment Methods (PayPal, Alipay, WeChat Pay, etc.): The refund will be credited back to your original payment account or linked card according to the provider's policy.
Please note that the exact processing time is determined by your card issuer's internal refund policy. For the most accurate refund status and expected posting date, we recommend contacting your card issuer directly.
Additionally, some card issuers may not send a separate SMS or notification when a refund is completed. We encourage you to check your card transaction history or contact your card issuer if you need assistance confirming your refund.
I canceled my order, but I still see the charge on my card. What should I do?
If your order has been canceled but the charge is still visible on your card, please note that this does not always mean the refund has not been processed.
In some cases, if there are outstanding charges on your card, the refunded amount may be applied as an offset against your card balance instead of appearing as a separate refund transaction.
Refund processing procedures vary by card issuer. To verify the status of your refund, please check your card's transaction history or contact your card issuer directly, as they can provide the most accurate and up-to-date information regarding your refund.